At Lubr, we adjust our delivery schedule during public holidays to support our team’s well-being and work-life balance. 

Public Holiday Delivery Schedule

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Delivery Pause

• No deliveries after 9:30pm Thursday 24 September

• Deliveries resume from 10:00am Saturday 26 September

Order Cut‑Off

• Last delivery orders: by 9:30pm Thursday

• Orders placed after this time will be delivered from 10:00am Saturday 27 September

Postal Orders

• Sent as normal, following standard Australia Post timeframes.

Unavailable Services

• Concierge Service

• Merchant Retail

Refund Policy

Please note personal lubricants cannot be refunded once dispatched.

Customer Support

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Our team is available until 9:00pm daily, closed on public holidays. You can also use our AI chat or browse our FAQs anytime. Support office will be closed over the long weekend.

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