At Lubr, we adjust our delivery schedule during public holidays to support our team’s well-being and work-life balance.

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Key Details:

• No deliveries from 6:00 PM on Wednesday, 31 December, until 10:00 AM on Friday, 2 January

• Last delivery request: by 6:00 PM on New Year's Eve

• Orders placed after this time will be delivered from 10:00 AM on Friday

• Postal orders will be dispatched as usual, depending on standard postal service timelines.

• Concierge service & Merchant Retail are not available​​

 

Please keep this in mind before ordering, as we have a no-refund policy on dispatched personal lubricants.

Our customer service team is available until 9:00 PM daily and 6:00 PM NYE. You can also reach out via our AI chat or browse our FAQs anytime. Please note: our support office will be closed on New Year's Day

 

We appreciate your understanding and wish you a wonderful holiday.