Security Notice | LUBRSTORE

LUBR STORE | SECURITY NOTICE

1. Purpose

Lubrstore (“we”, “our”, “us”) is committed to protecting the security of our customers, partners, and visitors (“you”, “your”). This Security Policy outlines the measures we take to safeguard your personal information, financial details, and order data when you use www.lubrstore.com (the “Website”).

2 . Data Protection

2.1. All customer data, including names, addresses, payment details, and order information, is stored securely in accordance with Australian Privacy Principles (APPs) and applicable data protection laws.
2.2. We implement strict access controls so only authorised staff and delivery partners may access order-related information needed to fulfil your purchase.
2.3. Sensitive data, such as payment information, is never stored on our servers. All payments are processed via trusted third-party payment providers using secure, PCI-DSS–compliant systems.

3. Encryption

3.1. Our Website uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers.
3.2. Customer accounts, logins, and checkout processes are secured with industry-standard encryption protocols to prevent unauthorised interception.

4. Network and Platform Security

4.1. The Website is hosted on a secure platform with firewalls, intrusion detection, and regular monitoring to protect against malware and unauthorised access.
4.2. We perform regular security patches, updates, and vulnerability assessments to maintain the integrity of our platform.
4.3. Third-party integrations, including payment gateways, are vetted to ensure compliance with industry security standards.

5. Delivery and Verification Safeguards

5.1. All deliveries are subject to SMS verification and order confirmation protocols.
5.2. Customers must confirm age (18+) through our age-gate at checkout. Our delivery drivers may request proof of age upon delivery to ensure compliance with legal requirements.
5.3. Delivery personnel only have access to the minimal data required to complete each order.

6. User Responsibilities

6.1. Customers are responsible for maintaining the confidentiality of their account details, including passwords.
6.2. Any suspicious activity, unauthorised access, or breach should be reported immediately to support@lubrstore.com.

7. Monitoring and Incident Response

7.1. We actively monitor for unusual or suspicious activity on our systems.
7.2. In the event of a data breach, Lubrstore will notify affected customers promptly and take immediate corrective action in line with applicable regulations.
7.3. We maintain an internal incident response procedure to quickly contain and resolve any security events.

8. Updates to This Policy

We may update this Security Policy from time to time to reflect improvements in security practices, regulatory changes, or operational needs. Updates will be published on www.lubrstore.com, and continued use of the Website signifies your acceptance of the revised policy.