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LUBR STORE WEBSITE TERMS AND CONDITIONS 

 

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1.   About the Website

 

1.1.            Welcome to www.lubrstore.com (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').

 

1.2.            The Website is operated by lubr store (ABN 55 496 945 737) . Access to and use of the Website, or any of its associated Products or Services, is provided by lubr store. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

 

1.3.            lubr store reserves the right to review and change any of the Terms by updating this page at its sole discretion. When lubr store updates the Terms, it will use reasonable endeavour to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

 

  1. Acceptance of the Terms

 

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by lubr store in the user interface.

 

  1. Registration to use the Purchase Services

 

3.1.            In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

 

  1. Email address

 

  1. Preferred username

 

  1. Mailing address

 

  1. Telephone number

 

  1. Password

 

3.2.            You warrant that any information you give to lubr store in the course of completing the registration process will always be accurate, correct and up to date.

 

3.3.            Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.

 

3.4.            You may not use the Purchase Services and may not accept the

 

Terms if:

 

  1. you are not of legal age to form a binding contract with lubr store; or

 

  1. you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.

 

  1. Your obligations as a Member or visitor

 

4.1. As a Member or visitor , you agree to comply with the following:

 

You will use the Purchase Services only for purposes that are permitted by:

 

  1. the Terms;

 

  1. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

 

  1. you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;

 

  1. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify lubr store of any unauthorised use of your password or email address or any breach of security of which you have become aware;

 

  1. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of lubr store providing the Purchase Services;

 

  1. you will not use the Purchase Services or Website for any illegal and/or unauthorized use which includes collecting

 

 

email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

 

  1. you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by lubr store for any illegal or unauthorised use of the Website; and

 

  1. you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.

 

  1. Purchase of Products and Returns Policy

 

5.1.            In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').

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Lubrstore's Best Price Guarantee

At Lubrstore, we are committed to providing our customers with the highest-quality lubricants at the most competitive prices. We take pride in offering the Best Price Guarantee, ensuring that you get the best deal possible when shopping with us. Our unique Best Price Guarantee is designed to give you peace of mind and assurance that you won't find a better deal anywhere else.

Our Best Price Guarantee:

  1. Lowest Price Assurance: We guarantee that you will find the lowest prices on lubricants on our website compared to any other authorized retailer. If you happen to find the same product at a lower price on a competitor's website, we'll match that price.

  2. Easy Price Match: If you find a lower price on an identical product (brand, size, and specifications) from an authorized competitor, simply contact our customer support team via phone or email. We'll review the information and verify the competitor's offer.

  3. Transparent Comparison: We strive to ensure that the comparison process is fair and transparent. We'll carefully assess the competitor's price, taking into account any shipping costs or additional fees, to ensure a fair comparison.

  4. Hassle-Free Process: Our price match process is straightforward and hassle-free. Once we confirm the lower price and eligibility, we'll adjust the price on your order before you make the purchase. Rest assured that you'll receive the product at the same unbeatable price.

  5. Best Service Guaranteed: Our commitment to providing the best service extends to our Best Price Guarantee. We value your satisfaction and will always go the extra mile to ensure your shopping experience is smooth and enjoyable.

Exclusions and Limitations:

While we endeavour to offer the Best Price Guarantee on most products, there are some exclusions and limitations:

  1. The product must be the same brand, size, and specifications as the one offered on Lubrstore.

  2. The lower-priced product must be in stock and available for immediate purchase from a legitimate authorized retailer.

  3. Prices offered by unauthorized dealers, auction sites, membership clubs, or retailers located outside the country of purchase are not eligible for the Best Price Guarantee.

  4. Any pricing errors on competitor websites or limited-time promotions are not eligible for the Best Price Guarantee.

Match pricing at Lubrstore:

Our Match pricing policy complements the Best Price Guarantee and is designed to ensure that you receive the best possible deal even after your purchase. If you make a purchase from Lubrstore and find a lower price on the same product within 30 days, we'll refund the difference. Simply contact our customer support team at support@lubrstore.com with the relevant information, and we'll process the refund promptly.

At Lubrstore, we are committed to providing unparalleled value to our customers. Our Best Price Guarantee and Matchpricing policy are a testament to this commitment. Experience the satisfaction of shopping with us, knowing you're getting the best prices on top-quality lubricants.

Note: This Best Price Guarantee and Match pricing policy are subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.

 

5.2.            Payment of the Purchase Price may be made through Square (the 'Payment Gateway Provider') and you are the card holder. Subscriptions are not valid if using a third party payment provider such as Klarna, afterpay or the likes of other companies.

 

In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

 

5.3.            Following payment of the Purchase Price being confirmed by lubr store, you will be issued with a receipt to confirm that the payment has been received and lubr store may record your purchase details for future use.

 

5.4.            lubr store may, at their sole discretion, provide a refund on the return of the Products within 14 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause. Should you cancel a order for any reason pursuant to our terms of service a $15.00 unpacking and restocking fee will be deducted on refund. A copy of transaction link from our third-party processor confirming refund will be emailed. Lubr store will cancel your order and suspend your account if we deem as unlawful, fraudulent or immoral activity or instigate a charge back after acknowledging entry to store and terms and conditions of use. An administration fee and card processing charge fee to the value of $25.00 will be deducted and balance refunded to the account used to purchase online.

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5.5.          Address Verification and Cardholder Security

to ensure secure transactions, we use address verification for credit card payments. This requires that the billing address entered matches the address on file with your credit card issuer. If there is a mismatch or if address verification fails, your transaction may be delayed or declined. visit our delivery tracker Delivery tracker | LUBRSTORE and update details about delivery address

 

 

  1. Warranty 6.1.

 

 

lubr store's Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or

 

damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').

 

6.2.            You may make a claim under this clause (the ' Warranty Claim') for material defects and workmanship in the Products within nil from the date of purchase (the ' Warranty Period').

 

6.3.            In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to lubr store showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to lubr store at 1409/35 ALBERT ROAD, Melbourne, Victoria, 3004 or by email at support@lubr.com.

 

6.4.            Where the Warranty Claim is accepted then lubr store will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

 

6.5.            The Warranty shall be the sole and exclusive warranty granted by lubr store and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

 

6.6.            All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

 

6.7.            The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

 

7.   Copyright and Intellectual Property

 

7.1.            The Website, the Purchase Services and all of the related products of lubr store are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation

 

of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by lubr store or its contributors.

 

7.2.            lubr store retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

 

  1. the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of lubr store; or

 

  1. the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

 

  1. a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

 

7.3.            You may not, without the prior written permission of lubr store and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

 

  1. Privacy

 

lubr store takes your privacy seriously and any information provided through your use of the Application and/or the Purchase Services are subject to lubr store's Privacy Policy, which is available on the Application.

 

  1. General Disclaimer

 

9.1.            You acknowledge that lubr store does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

 

9.2.            lubr store will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website. If a item is not available as shown on our system a "like for like' substitute will be replaced and a bonus complimentary item will be issued .

 

9.3.            Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by

 

 

law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

 

9.4. Subject to this clause, and to the extent permitted by law:

 

  1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

 

  1. lubr store will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

 

9.5.            Use of the Website, the Purchase Services, and any of the products of lubr store is at your own risk. Everything on the Website, the Purchase Services, and the Products of lubr store, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of lubr store make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of lubr store) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

 

  1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

 

  1. the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);

 

 

  1. costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

 

  1. the Content or operation in respect to links which are provided for the User's convenience;

 

  1. any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

 

  1. any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.

 

10. Limitation of Liability

 

10.1.         lubr store's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of lubr store is the resupply of information or Purchase Services to you.

 

10.2.         You expressly understand and agree that lubr store, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

 

10.3.         lubr store is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of lubr store, by third parties or by any of the Purchase Services offered by lubr store.

 

11. Termination of Contract

 

11.1.         The Terms will continue to apply until terminated by either you or by lubr store as set out below.

 

11.2.    If you want to terminate the Terms, you may do so by:

 

  1. notifying lubr store at any time; and

 

  1. closing your accounts for all of the Purchase Services

 

which you use, where lubr store has made this option available to you.

 

Your notice should be sent, in writing, to lubr store via the 'Contact Us' link on our homepage.

 

11.3.         lubr store may at any time, terminate the Terms with you if:

 

  1. you have breached any provision of the Terms or intend to breach any provision;

 

  1. lubr store is required to do so by law;

 

  1. the partner with whom lubr store offered the Purchase Services to you has terminated its relationship with lubr store or ceased to offer the Purchase Services to you;

 

  1. lubr store is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you use the service; or

 

  1. the provision of the Purchase Services to you by lubr store is, in the opinion of lubr store, no longer commercially viable.

 

11.4.         Subject to local applicable laws, lubr store reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts lubr store's name or reputation or violates the rights of those of another party.

 

11.5.         When the Terms come to an end, all of the legal rights, obligations and liabilities that you and lubr store have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

 

 

  1. Indemnity 12.1.

 

You agree to indemnify lubr store, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

 

  1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in

 

connection with any Content you post through the Website;

 

  1. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

 

  1. any breach of the Terms.

 

13. Dispute Resolution

 

13.1.         Compulsory:

 

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

 

13.2.         Notice:

 

A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

 

13.3.         Resolution:

 

On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

 

  1. Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

 

  1. If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the ...... or his or her nominee;

 

  1. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

 

  1. The mediation will be held in lubr support office, Australia.

 

13.4.         Confidential

 

All communications concerning negotiations made by the

 

 

Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

 

13.5.         Termination of Mediation:

 

If 2 weeks have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

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13.6          Outstanding Payment Recovery Clause

Effective Date: October 1st 2024

                    This website ("lubrstore.com" includes a provision regarding outstanding payments owed to LubrGroup ("Lubr"). By making a                                 purchase on this Website, you acknowledge and agree that Lubr retains the right to recover any outstanding amounts                                 owed  to them.

  1. Acknowledgement of Outstanding Payments: By proceeding with a purchase on this Website, you acknowledge that you may have outstanding amounts owed to Lubr resulting from previous transactions or contractual agreements.

  2. Right to Recover Outstanding Amounts: Lubr reserves the right to recover any outstanding payments owed to them by utilizing funds from purchases made on this Website. In the event that you have unpaid balances, Lubr may deduct the owed amounts from the total payment associated with your purchase.

  3. Application of Recovered Amounts: Any amounts recovered by Lubr will be applied towards the outstanding balances owed. Lubr will provide a detailed breakdown of the recovered amounts and the respective transactions or agreements they pertain to.

  4. Notification of Outstanding Balances: In the event that you have outstanding balances with Lubr, they will notify you of the specific amounts owed and the corresponding transactions or agreements. Lubr may send notifications via email or through any other contact information provided by you.

  5. Prioritization of Payment Recovery: Lubr reserves the right to prioritize the recovery of outstanding payments according to their discretion. This may involve allocating recovered amounts towards the oldest outstanding balances first or following any other suitable prioritization method.

  6. Payment Processing: Lubr will process your payment for the purchase made on this Website in accordance with their standard payment processing procedures. If any outstanding balances are identified, Lubr will deduct the owed amounts before finalizing the payment transaction.

  7. Dispute Resolution: In the event of any dispute regarding the outstanding balances or the application of recovered amounts, both parties agree to resolve the matter through good-faith negotiations. If a resolution cannot be reached, the dispute may be escalated to a competent court or arbitration as outlined in the applicable laws and jurisdiction.

        By making a purchase on this Website, you confirm that you have read, understood, and agreed to the terms of this                                        Lubrstore Outstanding Payment Recovery Clause.

 

  1. Venue and Jurisdiction

 

The Purchase Services offered by lubr store is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

 

  1. Governing Law

 

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

 

  1. Independent Legal Advice

 

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

 

  1. Severance

 

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

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By entering our website you agree to the terms and conditions outlined above. If you do not agreed to the terms and conditions, leave the website immediately.

 

www.lubrstore.com

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