top of page
Selected delivery zones and regions apply.
Colour codes below represents level of orders against delivery demand.
DELAYED DELIVERY INFORMATION
Rain, wind, storms will automatically delay delivery times as traffic conditions slow right down. The change of conditions is out of our control and the system will prompt or notify you about these delays.
Peak hour traffic, major and sporting events, road works will automatically add time to delivery. Please allow for extra 90mins. Updates will be sent via sms.
Major concerts and sporting events, slow traffic down considerably. Automatically add time to delivery. Please allow for extra 90 mins. Updates will be sent via sms on these occasions.
The yellow dot on the time tracker means that deliveries are temporarily on hold due to tech issues or a PUBLIC HOLIDAY delivery closures. We will notify you when the system resumes delivery and provide information about the next available delivery run, by the terms and conditions of our Lubr service.
​
If your parcel is on hold and you have not received a tracking notification you have the option to request a cancellation and refund since the parcel has not been dispatched. To cancel, click the "CANCEL HERE" button and enter you Order Number #10600 in reference.
NEED MORE INFORMATION?
You can click on over to the Support page
and select the topic or area you need.
Anchor 1
Anchor 2
bottom of page