LUBR Group Australia
Customer Experience Assistant
The Opportunity
LUBR Store Australia, currently has a vacancy for Customer Experience Assistant working remotely from our National online system. We are ideally looking for an Eastern states and western Australia candidates to help support this role. .
Reporting to the National Deployment & Customer Experience Manager, This is a key position within the business and requires a confident and enthusiastic individual who will have strategic and operational responsibility for delivering the LUBR store exceptional customer experience across Lubr Groups digital platforms and products.
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You will help Design & Improve the Customer Experience.
This Begins with understanding each customer and their specific needs, while we Increase customer satisfaction, loyalty, and advocacy along our touch points.
Qualifications:
Tertiary Qualified in Business (preferred) but not essential
Experience:
Skills and Competencies:
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Exceptional leadership and staff development skills
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Strong and open communications
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Ability to build positive Company culture
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Strong negotiation skills
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Strategic planning skills and exceptional analytical abilities
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Good understanding of business profit and loss
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A strong understanding of the market both Trade and Retail
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Competency and experience in eCommerce
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Excellent time management skills
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Apple or Android experience
Behavior's and Personal Attributes:
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Diplomatic, approachable and personable
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Emotional maturity and capable of dealing calmly in stressful situations
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A passion for ecommerce and adult/novelty industry
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Intelligent and pragmatic
So, if you believe that you have the right experience and qualities for this role, we would certainly love to hear from you.
On offer is a competitive remuneration package, including a incentive scheme, a great working environment, a very supportive team and a fantastic opportunity to make a sizeable contribution to the success of our growing business.
If you are excited by this opportunity, please Apply now.
Salary Range $27.00-$31.00 per hour.
part-time
Retail & Consumer Products
Reporting to National Support Office