top of page

LUBR Group Australia

Customer Experience Assistant


The Opportunity

LUBR Store Australia, currently has a vacancy for Customer Experience Assistant working remotely from our National online system. We are ideally looking for an Eastern states and western Australia candidates to help support this role. .


Reporting to the National Deployment & Customer Experience Manager, This is a key position within the business and requires a confident and enthusiastic individual who will have strategic and operational responsibility for delivering the LUBR store exceptional customer experience across Lubr Groups digital platforms and products.

You will help consult & Improve the Customer Experience based on tech experience and feedback

This Begins with understanding each customer and their specific needs, while we Increase customer satisfaction, loyalty, and advocacy along our touch points. 



Tertiary Qualified in Business (preferred) but not essential



Skills and Competencies:

  • Exceptional leadership and staff development skills

  • Strong and open communications

  • Ability to build positive Company culture

  • Strong negotiation skills

  • Strategic planning skills and exceptional analytical abilities

  • Good understanding of business profit and loss 

  • A strong understanding of the market both Trade and Retail

  • Competency and experience in eCommerce

  • Excellent time management skills

  • Apple or Android experience


Behavior and Personal Attributes:     

  • Diplomatic, approachable and personable

  • Emotional maturity and capable of dealing calmly in stressful situations

  • A passion for ecommerce and adult/novelty industry

  • Intelligent and pragmatic


So, if you believe that you have the right experience and qualities for this role, we would certainly love to hear from you.

On offer is a competitive remuneration package, including a incentive scheme, a great working environment, a very supportive team and a fantastic opportunity to make a sizeable contribution to the success of our growing business.

If you are excited by this opportunity, please Apply now.




Salary Range $27.00-$31.00 per hour. 


Retail & Consumer Products

Reporting to National Support Office

bottom of page