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LUBR Group Australia

Customer Experience Assistant

 

The Opportunity

LUBR Store Australia, currently has a vacancy for Customer Experience Assistant working remotely from our National online system. We are ideally looking for an Eastern states and western Australia candidates to help support this role. .

 

Reporting to the National Deployment & Customer Experience Manager, This is a key position within the business and requires a confident and enthusiastic individual who will have strategic and operational responsibility for delivering the LUBR store exceptional customer experience across Lubr Groups digital platforms and products.

You will help Design & Improve the Customer Experience.

This Begins with understanding each customer and their specific needs, while we Increase customer satisfaction, loyalty, and advocacy along our touch points. 

 

Qualifications:

Tertiary Qualified in Business (preferred) but not essential

Experience:

 

Skills and Competencies:

  • Exceptional leadership and staff development skills

  • Strong and open communications

  • Ability to build positive Company culture

  • Strong negotiation skills

  • Strategic planning skills and exceptional analytical abilities

  • Good understanding of business profit and loss 

  • A strong understanding of the market both Trade and Retail

  • Competency and experience in eCommerce

  • Excellent time management skills

  • Apple or Android experience

 

Behavior's and Personal Attributes:     

  • Diplomatic, approachable and personable

  • Emotional maturity and capable of dealing calmly in stressful situations

  • A passion for ecommerce and adult/novelty industry

  • Intelligent and pragmatic

 

So, if you believe that you have the right experience and qualities for this role, we would certainly love to hear from you.

On offer is a competitive remuneration package, including a incentive scheme, a great working environment, a very supportive team and a fantastic opportunity to make a sizeable contribution to the success of our growing business.

If you are excited by this opportunity, please Apply now.

 

 

 

Salary Range $27.00-$31.00 per hour. 

part-time

Retail & Consumer Products

Reporting to National Support Office

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